This Privacy Policy applies to ZRE Transport LLC ("ZRE," "we," "us," or "our"), a company incorporated under the laws of the United States, located at 725 Bell Ave, Alamosa, CO 81101. It governs the collection, use, and disclosure of personal information when you visit our website at www.zretran.shop, contact us, or use our services.
1. Information We Collect
We collect information in several ways depending on how you interact with us:
1.1 Information You Provide Directly
- Contact form submissions: Name, email address, phone number, company name, and message content when you contact us through our website.
- Service inquiries: Project descriptions, budget ranges, service interests, and other details you provide when requesting a quote or consultation.
- Client onboarding: Business information, technical specifications, and contractual details necessary to deliver our services.
- Communications: Records of correspondence via email, phone, or other channels.
1.2 Information Collected Automatically
- Log data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps of visits.
- Device information: Hardware model, screen resolution, and device identifiers.
- Usage data: Clickstream data, session duration, features accessed, and navigation patterns on our website.
- Cookies and similar technologies: As described in Section 4 below.
1.3 Information from Third Parties
- Business contact information from publicly available sources or professional databases when conducting outreach.
- Analytics data from third-party analytics providers to help us understand website performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To fulfill contracts, deliver technical services, and manage client engagements.
- Inquiry response: To respond to your questions, consultation requests, and service inquiries in a timely manner.
- Business communications: To send project updates, technical reports, invoices, and other contractually required communications.
- Marketing (with consent): To send newsletters, service announcements, or relevant industry insights — only where you have opted in or where we have a legitimate business interest.
- Website improvement: To analyze traffic patterns, identify usability issues, and improve the performance and content of our website.
- Legal compliance: To comply with applicable laws, regulations, legal proceedings, or government requests.
- Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
- Business operations: For internal accounting, record-keeping, and administrative purposes.
We process your personal data based on one or more of the following legal bases: performance of a contract, legitimate interests, compliance with a legal obligation, or your explicit consent. You may withdraw consent at any time by contacting us.
3. How We Share Your Information
ZRE Transport LLC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting providers, email platforms, analytics services) — bound by confidentiality agreements and prohibited from using your data for their own purposes.
- Business transfers: In connection with a merger, acquisition, or sale of substantially all of our assets, where your information may be transferred as part of the transaction — subject to equivalent privacy protections.
- Legal requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of ZRE Transport LLC, our clients, or others.
- Aggregated data: We may share aggregated, anonymized data that cannot reasonably identify any individual for research, marketing, or business analysis purposes.
- With your consent: In any other circumstance where you have given explicit consent to share your information.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Cookies are small text files placed on your device by your web browser.
Types of cookies we use:
- Essential cookies: Required for basic website functionality and security. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., pages viewed, session duration). This data is aggregated and anonymized.
- Preference cookies: Remember your settings and preferences to improve your experience on return visits.
Most web browsers allow you to control cookies through their settings. You may disable cookies at any time; however, doing so may affect the functionality of certain website features. You can also opt out of analytics tracking by using browser extensions such as Google Analytics Opt-out Add-on.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
- Client data: Retained for the duration of the engagement plus a minimum of 7 years for tax and legal compliance purposes.
- Contact form submissions: Retained for up to 3 years from the date of submission, unless a business relationship is established.
- Website analytics data: Retained in aggregated form for up to 26 months.
- Marketing communications: Until you unsubscribe or withdraw consent, plus a reasonable administrative period.
When personal information is no longer required, we securely delete or anonymize it in accordance with our data management procedures.
6. Data Security
ZRE Transport LLC implements a comprehensive set of technical, administrative, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:
- End-to-end encryption of data in transit using TLS 1.2 or higher
- Encryption of sensitive data at rest using industry-standard algorithms
- Role-based access controls and the principle of least privilege
- Regular security assessments and vulnerability scanning
- Employee information security training and confidentiality agreements
- Incident response procedures to address potential data breaches promptly
While we apply rigorous security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly notifying affected individuals and authorities in the event of a qualifying breach as required by applicable law.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Receive your personal data in a structured, commonly used, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
- Restriction: Request restriction of processing under certain circumstances.
- Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
To exercise any of these rights, please contact us at support@zretran.shop. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
If you believe we have not adequately addressed your privacy concerns, you may have the right to lodge a complaint with your applicable data protection authority.
8. Third-Party Links and Services
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Third-party services integrated into our website (such as analytics or mapping tools) operate under their own privacy policies. We select third-party providers that maintain appropriate data protection standards.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information without parental consent, please contact us immediately at support@zretran.shop so we can delete the information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy prominently on our website
- Notify active clients and subscribers via email where required by law
Your continued use of our website or services following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels:
We are committed to working with you to resolve any privacy concerns in a fair and timely manner.